Network Engineer at

Oloop Technology Solutions

1 - 5 years
Not Disclosed
Delhi, Gurgaon

Job Responsibilities:
-> Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region
-> Achieve all the defined metrics & SLA
-> Effective engagement with customer (written & verbal) & ensure Customer Satisfaction
-> Proactive involvement of Technical Leads / Management in resolving critical issues writing Tech documents covering best practices & Tshoot approaches for a product/issue
-> Mentoring of New Hires

Social Competency:
Open minded, positive with a flexible attitude
willing to work in teams of diverse professional and cultural background
Well- developed interpersonal skills.
Well- organized, methodical and careful.
Reliable, conscientious and patient.
Self- motivated and works well under pressure.
Strong customer orientation.

Essential:
Prior troubleshooting experience
Willing to work in 24 7 Support (Including Night Shifts)
Prior experience of Voice based technical support
Excellent communication (written & verbal) skills

Certifications : CCNA, CCVP, CWNA, CCIE (Voice, Sec), CCNP, CCNP (SEC).

Role : Network Administrator
Industry Type : IT-Software, Software Services
Functional Area : IT Hardware, Technical Support, Telecom Engineering
Employment Type : Full Time, Permanent
Role Category : IT Hardware

Education
UG : Any Graduate in Any Specialization
PG : Post Graduation Not Required

Key Skills Ccie, MGCP, Networking, call manager express, CWNA, SIP, CCNA, cisco, H323, Technical support

About Company
Oloop Technology Solutions
Website: https://talenthire.ceipal.in/Jobs/career/903ce9225fca3e988c2af215d4e544d3